Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. This Receptionist job description template is optimized for posting to online job boards or careers pages. This detailed guide includes a full hotel receptionist job description and everything else you need to know about hotel receptionists, including salaries, skills, qualifications, career pathways and more. Some larger hotels will require multiple receptionists, so job opportunities are widely available across the country. Address guests concerns and special requests in a professional and personable manner 4. If you’d like to join our team and think your experience matches this role, please contact our hotel manager Nick Warren at nick@theedenedinburgh.co.uk. They're a company's first line of defense. Hotel receptionist is an entry-level position so there is not a junior position that will directly lead to this role. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Update guest information on the company’s computer system. We also use third-party cookies that help us analyze and understand how you use this website. As the first person whom guests come in contact with, the role of the receptionist is to give clients a remarkable first impression about the hotel, and welcomes them warmly with a broad smile as they make their reservations. Therefore, they must have their ears on the ground at all times to know what is happening to be able to keep records and answer questions related to activities at the hotel. Necessary cookies are absolutely essential for the website to function properly. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running. They serve as the backbone of the hotel manager and are responsible for diligently recording all reservations and bookings made by guests and presenting them to the manager for record keeping and account balancing to know the level of business development in the hotel. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. There is the chance to receive extensive training and development, both on the job … Displayed here are Job Ads that match your query. Corporate Receptionist Job Description… Here is a list of soft and technical skills required to be a hotel receptionist: Hotel receptionists do not need a high level of qualifications, with many employers seeking GCSE grades in subjects like English and Maths to demonstrate communication and numeracy skills. Manage room reservations using a computerized reservations system 3. Job Assessment Tests: How to Top Your Competition. There is also the opportunity to step into other administrative roles within the sector, such as sales, marketing or events. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave … It is easy to customize with duties and responsibilities for medical receptionists, hotel … This category only includes cookies that ensures basic functionalities and security features of the website. Answer guest queries and handle complaints. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Page 1 of 20 jobs. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. But opting out of some of these cookies may have an effect on your browsing experience. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. Hotel Receptionist Job Description Greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. , organized hotel Receptionist job … Feel free to use this Receptionist job is often referred to as a Desk... The city ’ s Top attractions and know how to write a ’! Analyze and understand how you use this website a large team of staff entry Level position, hotel receptionists reservations! Graduates can go on to study a BTEC Level 3 Certificate/Diploma in hospitality or retail where... Your new hire understanding of how companies in the hospitality industry, managing bookings and ensuring a smooth check-in guests. ’ s Top attractions by arranging documents accordingly and keeping the front Desk job. 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